Last Updated: 10/2023
At SPOK Technocom, we value your satisfaction and aim to provide you with top-notch solutions. We understand that sometimes circumstances may arise that necessitate the cancellation of an order. This policy outlines our cancellation procedure and your rights regarding cancellations.
1. Order Cancellation
1.1 Cancellation Period
You have the right to cancel your order within 24 hours of receiving your order confirmation, provided the order has not been shipped. After this period, cancellations may be subject to additional terms and fees.
1.2 Cancellation Request
To cancel an order, please contact our Customer Support via email or phone, as specified on our website.
1.3 Cancellation Confirmation
We will send you a cancellation confirmation email once we receive and process your cancellation request. Please allow up to 2 business days for the cancellation to be processed.
Orders are typically processed within 1 business day of being placed. We strive to ship orders as quickly as possible, but please note that processing times may be longer during peak seasons or due to unforeseen circumstances.
2.1 Refund Eligibility
If you cancel your order within the specified cancellation period, we will provide a full refund of the purchase price, including any standard shipping charges paid at the time of purchase.
2.2 Refund Process
Refunds will be issued to the original payment method used for the purchase. Please allow 3-5 business days for the refund to be processed and reflected in your account.
2.3 Non-Refundable Items
Some customized or personalized products may not be eligible for refunds, as indicated during the purchase process.
3. Right to Revise
SPOK Technocom reserves the right to revise and amend this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy regularly to stay updated on our shipping terms. It is your responsibility to review this policy periodically for updates.
4. Contact Us
If you have any questions or concerns about our cancellation policy, please don't hesitate to contact our customer support. We are here to assist you and provide the best possible shopping experience.
Thank you for choosing SPOK Technocom. We appreciate your business.
By placing an order with SPOK Technocom, you agree to abide by the terms and conditions outlined in this cancellation policy. We appreciate your business and are here to assist you with any questions or concerns you may have regarding your orders or cancellations.