We are a one-stop solution for customer service call,call center solutions, domestic call center services, virtual call center and other allied services. We have a delighted customer base for call center companies domain, we are engaged in providing the services by skilled and experienced team of professionals with utmost perfection.
The most advanced and widely acceptable call center solutions in the industry, today. The product has evolved a complete cycle of experiences from different industries. And this has helped us to create a product that can be installed quickly in any environment or process.
IVR – Multilayer options with Menu and Sub Menus
Self Designable Web Based CRM
Trunk Wise Billing
xTrunk Wise Billing
Multi Alternate Number Dialing
User / Group Rights
Import Data from Excel/CSV
Customizable Reporting Format
User definable filters in reporting format
Call Billing Software
Multilevel STD Table
Call Back Scheduling
Multi-Campaign with Dialing Mode, Pacing, Wrap up & Disposition wise Calling
Call Voice Log Filtering by Process, Campaign, Date, Agent Name, Disposition, etc.
IVR-Flexible swappable wave files can be set
Live Barging Onsite/Remotely
Self Definable Dispositions
Inbound, Outbound or Both Call Setup
Extension Wise Billing
100% Call Recording
Self Designable Quality Process & Reports
Agent/Branch Wise Data Uploading
Provision to export in excel with user rights
Back Office Self Designable Process
Dashboard Templates with user rights
ACD/Agent Management Reports
Data Management with Do Not Call, Start Calling, Stop Calling, Call Again
SMS/E-Mail Templates and Integration disposition wise. SMS/E-Mail Blasting.