Email :spoktechnocom@gmail.com , Contact Us : +91-79 0625 2825
Call center Setup

Call Center Setup

We are a one-stop solution for customer service call,call center solutions, domestic call center services, virtual call center and other allied services. We have a delighted customer base for call center companies domain, we are engaged in providing the services by skilled and experienced team of professionals with utmost perfection.


The most advanced and widely acceptable call center solutions in the industry, today. The product has evolved a complete cycle of experiences from different industries. And this has helped us to create a product that can be installed quickly in any environment or process.

Features

IVR – Multilayer options with Menu and Sub Menus

Remote Extensions

Self Designable Web Based CRM

Trunk Wise Billing

xTrunk Wise Billing

Multi Alternate Number Dialing

Multi ACD

User / Group Rights

Import Data from Excel/CSV

Customizable Reporting Format

User definable filters in reporting format

Multi-Process

Call Billing Software

Multilevel STD Table

Call Back Scheduling

Multi-Campaign with Dialing Mode, Pacing, Wrap up & Disposition wise Calling

Call Voice Log Filtering by Process, Campaign, Date, Agent Name, Disposition, etc.

IVR-Flexible swappable wave files can be set

Live Barging Onsite/Remotely

Self Definable Dispositions

Inbound, Outbound or Both Call Setup

Extension Wise Billing

100% Call Recording

Real-time Statistics

Process Hours

Voice Mail

Directory Service

Self Designable Quality Process & Reports

Agent/Branch Wise Data Uploading

Provision to export in excel with user rights

Back Office Self Designable Process

Dashboard Templates with user rights

ACD/Agent Management Reports

Data Management with Do Not Call, Start Calling, Stop Calling, Call Again

SMS/E-Mail Templates and Integration disposition wise. SMS/E-Mail Blasting.

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